Privacy policy.

Effective Date: 9/9/2024

1. Introduction

Caprice Monique ("we," "our," or "us") is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your personal information when you use our makeup artistry, esthetician services, engage us for content creation, or visit our website. By using our services or interacting with our website, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following types of personal information that you voluntarily provide to us:

Contact information: Full name, email address, phone number, mailing address
Demographic information: Age, gender, occupation (if relevant to services)
Appointment details: Date, time, services requested, special requirements
Health information: Allergies, skin conditions, medications that may affect services
Payment information: Credit card details, bank account information for electronic transfers
Photos and videos: Before and after service images, content created for UGC projects
Social media handles: If you interact with us on social platforms or for UGC projects
Feedback and preferences: Service reviews, product preferences, style choices

2.2 Information Collected Automatically

When you visit our website or interact with our online content, we may automatically collect:

Device information: IP address, browser type and version, operating system
Usage data: Pages visited, time spent on pages, links clicked, referring website
Location data: General location based on IP address (not precise geolocation)
Cookies and similar technologies: For website functionality and analytics (see our Cookie Policy for details)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Provide and Improve Services

Schedule and manage appointments
Customize makeup and skincare services based on your preferences and needs
Improve our service offerings and develop new ones
Ensure the safety and effectiveness of our treatments

3.2 Communication

Send appointment confirmations and reminders
Provide important service updates or policy changes
Respond to your inquiries, comments, or concerns

3.3 Marketing and Promotion (with your consent)

Send newsletters, special offers, and promotional materials
Create and share user-generated content (UGC) as agreed upon
Feature before/after photos in our portfolio (with explicit permission)

3.4 Business Operations

Process payments and maintain financial records
Analyze website usage and service popularity to inform business decisions
Train our staff to improve service quality

3.5 Legal Compliance

Maintain records as required by law
Respond to legal requests or prevent fraud

4. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processors
Appointment scheduling software providers
Email marketing platforms
Website hosting and maintenance providers

These providers are contractually obligated to protect your information and can only use it for specified purposes.

4.2 Business Partners

With your explicit consent, we may share your information with business partners for collaborative projects or marketing purposes, such as:

Photographers for editorial work
Brands for UGC creation
Event planners for coordinated services

4.3 Legal Requirements

We may disclose your information if required by law, such as:

In response to a court order or subpoena
To comply with legal obligations
To protect our rights, property, or safety, or that of our clients or others

5. Data Security

We implement and maintain reasonable security measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Employee training on data protection practices
Physical security measures at our business location

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal information:

6.1 Access and Correction

You may request access to your personal information or ask us to correct inaccurate information.

6.2 Deletion

You may request that we delete your personal information, subject to certain exceptions provided by law.

6.3 Opt-Out

You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

6.4 Cookies

You can manage cookie preferences through your browser settings. See our Cookie Policy for more information.

To exercise these rights, please contact us using the information provided in Section 10.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will be posted on our website with the effective date. We encourage you to review this policy periodically.

9. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and other state laws. These may include:

The right to know what personal information we collect and how it is used and shared
The right to delete personal information (with some exceptions)
The right to opt-out of the sale of personal information
The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us using the information in Section 10.